Purpose & Aim

The company encourages employees, assessors and others to communicate their grievances. That way we can foster a supportive and pleasant workplace for everyone.

The aim of this document is to streamline the process of effective handling of appeals against decision related to assessment/examination/any other activity/process related to certification in the organization.


This policy is applicable to all Palmary Project and Services Pvt. Ltd. employees / assessors / SME’s and it’s associates. A grievance can be filed against any employee, including senior management and shareholders. Palmary Project and Services Pvt. Ltd defines a "grievance" as a formal work-related complaint, issue, and/or objection made by an employee.

Grievance Procedure

Before filing an official grievance complaint, Palmary Project and Services Pvt. Ltd. asks that all employees review the policy that directly impacts their complaint.

Palmary Project and Services Pvt. Ltd. encourages employees to resolve minor disputes with the help of a Director, Manager, G.M. and a Human Resource (HR) department representative. If the informal complaint is not fairly and constructively resolved within 30 days, employees may file a formal grievance.

Grievance Committee

Palmary Project and Services Pvt. Ltd. grievance committee member comprises Director, CEO, HR Head and Company’s appointed Legal Head.

Company Responsibilities

It is Palmary Project and Services Pvt. Ltd. responsibility to:

  • Accept and thoroughly investigate all Appeals & Complaint.

Policy Violations

If an employee is found to have violated the grievance procedure policy, they will be subject to disciplinary action, up to and including termination. The severity of each case will determine the type of disciplinary action, which may include a verbal or written warning, suspension, and/or termination.

Policy DOA

The HR Head is the owner of this policy. For any clarification, please contact the HR team.

Policy Change Mechanism

Management reserves the right to modify or terminate this policy without any prior notice or information.